Before submitting a unit for warranty service, please take a moment to review our list of service tips and frequently asked product questions to determine if it may be possible to easily remedy the problem you are experiencing yourself
Writing Instruments and Accessories
BPM Australia Pty Ltd will repair or replace your Cross writing instrument or accessory as required and at our discretion.
About Warranty Services
If you have any questions about our warranty service, or any other questions about repairing or servicing your Cross products, feel free to contact our Customer Service Team by email: firstname.lastname@example.org or telephone (02) 9457 0000
Writing Instrument Warranty
The Cross guarantee extends our assurance of a lifetime of writing pleasure to every owner of a Cross writing instrument through our warranty against mechanical failure, regardless of its age.
In view of the fact that that the life of a pen can span generations and eventual damage can occur, reasonable repair charges will be levied for repairs other than mechanical failure where applicable.
Leads, erasers, ink refills, stylus tips, fountain pen nibs, finishes, emblems and other customised decoration are excluded from this warranty as well as damage caused from impact, unreasonable use, and obvious abuse, as well as wear, ageing discoloration or other deterioration.
In the case that your writing instrument is no longer in production and cannot be repaired, BPM Australia Pty Ltd will replace your existing writing instrument with a comparable Cross product.
Before submitting a unit for warranty service, please take a moment to review our list of service tips and frequently asked product questions to determine if it may be possible to easily remedy the problem you are experiencing yourself.
If you determine that you need service for your A.T. Cross product, please follow these instructions:
- Package your product in a sturdy container with sufficient padding to protect from damage during transit. All shipping containers and packing materials are discarded upon receipt. As such, please do not use any containers and/or materials you wish returned.
- Place your item in a padded envelope with a note detailing your name, address, telephone number, email address and reason for return along with Receipt of Purchase if available. Be sure to insure the package.
- All postage, insurance, and shipping costs are your responsibility. Charges may apply to repairs that are not covered under the standard warranty. We recommend that you ship using Registered Post, or some other trackable method. Without proof of shipment, Cross cannot replace product it does not receive.
- Forward the package to:
BPM Australia Pty Ltd
Cross Service Department
PO BOX 165
Berowra, NSW, 2081
Phone: (02) 9457 0000